FAQ
Frequently Asked Questions (FAQ) about Our Blind Boxes
At LuckyTwenties, we understand that our customers may have questions about our blind boxes. We’ve compiled a list of frequently asked questions to help you better understand our products and services. If your question isn’t answered here, feel free to contact our customer support team for further assistance.
General Questions
1. What are blind boxes? Blind boxes are mystery packages that contain a collectible item. The fun and excitement come from not knowing which specific item you’ll receive until you open the box. Each series usually contains a variety of figures or items, including rare and limited editions.
2. How does the blind box concept work? When you purchase a blind box, you’re buying a chance to receive one of the many possible items in that series. The contents are hidden until you open the package, making each unboxing a surprise.
Ordering and Shipping
3. How can I place an order? You can place an order directly through our online store at LuckyTwenties. Simply browse our available blind box series, add your desired items to your cart, and proceed to checkout.
4. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
5. Do you offer international shipping? The existing service is for domestic (in U.S. only). Stay stunned, we might expand the market when possible.
6. How long will it take to receive my order? Delivery times depend on your location and the shipping method chosen at checkout. Typically, domestic orders take 3-8 business days. You will receive a tracking number once your order has shipped.
Returns and Exchanges
7. What is your return policy? Due to the mystery nature of blind boxes, we do not accept returns unless the item is defective or damaged upon arrival. If you encounter any issues with your order, please contact our customer support team within 7 calendar days of receiving your package.
8. Can I exchange a blind box item? We do not offer exchanges for blind box items, as each item is randomly selected. However, you can exchange items under coreesponding blog comments.
Product Information
9. How often do you release new series? We regularly release new blind box series to keep our collection fresh and exciting. Follow us on social media and subscribe to our newsletter to stay updated on upcoming releases.
10. Are all items in a series unique? Yes, each series contains a variety of unique items. Some items may be more common, while others are rare or limited edition, adding to the excitement of collecting.
11. Are your blind boxes suitable for children? Our blind boxes are designed for collectors and enthusiasts of all ages. However, some items may contain small parts and are not suitable for children under 3 years old.
12. How can I display my collection? There are many ways to display your blind box collection, such as using shelves, display cases, or shadow boxes. Get creative and share your display setups with us under corresponding blog comments.
Customer Support
13. How can I contact customer support? If you have any questions or need assistance, please contact our customer support team at support@luckytwenties.com. Our team will reply you within 24 hours.
14. Can I track my order? Yes, once your order has shipped, you will receive a tracking number via email. Use this number to track your package on our website or the courier’s website.
Conclusion
We hope this FAQ has answered your questions about our blind boxes. If you have any additional questions or need further assistance, don’t hesitate to reach out to our customer support team. Thank you for being a part of our blind box community!
Happy collecting!
LuckyTwenties